Community Corner

Why Did Outage Figures Go Up and Down?

A CL&P spokesman explains variations in the company's outage map and encourages residents to report new outages.

Residents keeping tabs on the Connecticut Light and Power (CL&P) outage map may notice the numbers in their towns rising and falling. According to representatives from CL&P, this is caused by a combination of new outages, restoration efforts and the latest reports from customers.

 due to the effects of tropical storm Irene, but that number is now well under 100,000 as of Monday.

According to CL&P spokesman Janine Saunders, 95 percent of the outages caused by Irene were the result of trees pulling down power lines, however some did not go down right away, causing new outages in some areas in the days after the storm.

“At the start, many of those [trees] were just leaning on wires,” Saunders said Wednesday. “Now some have brought those wires down.”

Saunders also noted that, at times, workers will have to disconnect power in certain areas in order to work on repairs safely, sometimes for several hours.

Though CL&P was inundated with calls since the storm hit, Saunders stressed that it was important for residents to report loss of power to the electric company, as the data for their outage reports comes directly from customers. CL&P is asking residents to report outages to 1-800-286-2000.

“If you had power and then lost it, report it,” Saunders said, as a recurring loss of power may be an individual issue and not part of a larger outage.

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