Letter to the Editor: Meriden Savers Won't Honor Marked Price

A price marked on a pair of UGG boots was not honored at the register.

Dear Editor: I was recently at Savers in Meriden and found a pair of UGGS that were marked $14.99.  I was thrilled as I had found a pair last year for the same price and purchased them for my granddaughter.  I was going to get this pair for myself so we could 'match'.  When I got up to the register, the cashier looked at them and then told me they must be marked incorrectly and that they most likely were $24.99 and I could purchase them for that price.  When I said I would pay the $14.99 as that's what they were marked, she just took them from the counter and put them behind the register.  Isn't there some sort of law where the item has to be sold for the price on it?  They are the ones that priced the item, not me.  Does Savers have some sort of special status due to the nature of the business?  I walked out of the store in disbelief.  I told quite a few people about this incident and all of them told me I should've asked for a manager and requested the boots be sold to me for the listed price.  I wrote to Savers Customer Care email address but have yet to hear from them.  I frequent Savers in Meriden and Bristol several times a week and on occasion the store in Newington.  This is the first time I've come across this situation where the cashier was changing the price on the spot.  The public should be aware of what can happen at the register.  I will be shopping elsewhere from now on.  Fran V
Michelle October 03, 2012 at 05:14 PM
To respond to the actual question: You should have asked for the store manager and asked them to honor the price marked. It's all about customer service. If they acknowledge the error, and give it to you at the marked price, you in turn are very happy with their service, and will continue to go to their store and spend more money. If they didn't do the above, then it was probably for the best and you should spend your money elsewhere. And, with regard to the above...the product she was buying is not the issue here, it is what the cashier did during the purchase.
Jennifer October 03, 2012 at 07:12 PM
The product she is buying IS an issue. It is a global issue in regards to the inhumane treatment of animals. Yes, the article was centered around the cashier's actions to the purchase. That in itself is a problem. However, there is something to be said for cruelty to animals at the expense of "designer" footwear. If the world would stop focusing on the latest trends and actually did research about how popular items are made, the world would be a more humane place.
Michelle October 03, 2012 at 07:16 PM
Okay :)
Fran October 03, 2012 at 07:24 PM
The fact that they were UGGS is NOT the issue. I'm now sorry I even said the brand. The issue here is customer service...or the lack there of. Would it have made a difference if they were Sketchers? I wasn't purchasing them because they were UGGS but because they were my size and matched my granddaughters and the price. I don't have to buy designer clothes or shoes or boots. They simply HAPPENED to be UGGS.
Vin October 04, 2012 at 02:16 PM
@Jennifer - As stated, the product she is buying is NOT an issue. If you have a problem with it then that's great, but why clog up the comments here trying to push your agenda? It's entirely unnecessary. The issue is that the clerk decided not to offer a price that was clearly marked which is what this article was about.


More »
Got a question? Something on your mind? Talk to your community, directly.
Note Article
Just a short thought to get the word out quickly about anything in your neighborhood.
Share something with your neighbors.What's on your mind?What's on your mind?Make an announcement, speak your mind, or sell somethingPost something
See more »